- Business Models for the E-Conomy
- The Plan Is the Thing
- Customer Touch Points
- Content Will Always Be King
- Instant Global Presence
- Outsourcing Is Always an Option
- New Expectations for Customer Service
- Ongoing Internet Marketing
- The Law Catches Up to E-Business
- Shifting Markets
- A View from the Real World
- Change Is Constant, Change Is Good
Shifting Markets
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The Internet will not be going away any time soon.
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The gold rush has not even started yet; there are many more opportunities in the future.
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New markets will be developed in response to changing customer demands.
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There will be opportunities to change the mix of products and services that companies offer.
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Expect to fail in order to learn and keep evolving.
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There will be a need for more experimentation and shorter experiments.
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There will be more emphasis on distributing information/content, and less emphasis on selling products and services.
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In general, more collaboration and partnering will be needed among companies to take advantage of opportunities quickly.
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Dot.coms and brick-and-mortar companies can learn a lot from each other.
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Revenue and profitability will continue to be an important measure of success in shifting markets.
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Focus on the customer's need that is being satisfied with the technology, not the technology itself.