- Business Models for the E-Conomy
- The Plan Is the Thing
- Customer Touch Points
- Content Will Always Be King
- Instant Global Presence
- Outsourcing Is Always an Option
- New Expectations for Customer Service
- Ongoing Internet Marketing
- The Law Catches Up to E-Business
- Shifting Markets
- A View from the Real World
- Change Is Constant, Change Is Good
Change Is Constant, Change Is Good
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Change will be with us forever; make it your friend.
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Managing change requires committed leadership from the top.
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Create a Chief Change Agent (CCA) in your company.
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Managing change is also a matter of managing people and incentives in ways that create win-win situations for them and the organization.
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There are many catalysts for change that reside within your company or externally; create opportunities for everyone to lend a hand and voice their opinions.
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The future will be full of opportunity, surprises, and new ways to transform business.
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Experiment and evolve, adjusting your strategies and activities based on the lessons learned in your everyday activity and from your experiments.
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Reorganize all your functions, companies, divisions, etc. to revolve around your customers.
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We are just at the beginning; be prepared, because you ain't seen nothing yet!