- Business Models for the E-Conomy
- The Plan Is the Thing
- Customer Touch Points
- Content Will Always Be King
- Instant Global Presence
- Outsourcing Is Always an Option
- New Expectations for Customer Service
- Ongoing Internet Marketing
- The Law Catches Up to E-Business
- Shifting Markets
- A View from the Real World
- Change Is Constant, Change Is Good
Content Will Always Be King
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Content can't be separated from commerce.
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Content must be developed and organized to fit the business context of the company.
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Customers have a major influence on the type and amount of content on your Web site.
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Valuable content is a strong differentiator.
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There are many sources of content other than your company.
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It's important to evolve the content as often as possible to keep it fresh and to be consistent with other changes in the company's business model or processes.
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Content needs to be the responsibility of all participants in the organization's value web who deal with customer touch points.