- Business Models for the E-Conomy
- The Plan Is the Thing
- Customer Touch Points
- Content Will Always Be King
- Instant Global Presence
- Outsourcing Is Always an Option
- New Expectations for Customer Service
- Ongoing Internet Marketing
- The Law Catches Up to E-Business
- Shifting Markets
- A View from the Real World
- Change Is Constant, Change Is Good
Instant Global Presence
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To be truly global, you must be committed to re-create and re-deploy your company for each geographic area that you target.
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It's important to decide how global you want to be, consistent with your vision.
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You must think globally, but act locally.
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Acting locally requires individualization and personalization to your customers.
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You must decide how you will overcome the four major hurdles in laying out the plan (legal, logistics, currency, and language).
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Legal hurdles include trade boundaries, contractual issues, and local laws regarding advertising.
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Logistics hurdles include shipping, customs, and distance from your customer.
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Currency affects timing of transactions and exchange rates.
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Language can be a huge hurdle requiring localization, but several technology tools are available that can help.
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Understand that just because a Web site is accessible from anywhere in the world doesn't necessarily mean that you are a global business.