- Business Models for the E-Conomy
- The Plan Is the Thing
- Customer Touch Points
- Content Will Always Be King
- Instant Global Presence
- Outsourcing Is Always an Option
- New Expectations for Customer Service
- Ongoing Internet Marketing
- The Law Catches Up to E-Business
- Shifting Markets
- A View from the Real World
- Change Is Constant, Change Is Good
Outsourcing Is Always an Option
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Any business function in the holistic Internet-enabled entity can be outsourced.
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The company's roadmap and set of plans is the starting point for identifying possible areas for outsourcing.
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You need to decide what levels of control and access are right for your company.
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Customer touch points must still be managed by you, even if some processes are outsourced.
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In deciding what to outsource, you need to evaluate financial, marketing, and technical factors.
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Evaluating outsourcing partners is similar to evaluating any type of business partner.
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You should put a service level agreement (SLA) in place with your outsourced partner and establish a frequent communication schedule.
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Be prepared to replace partners that don't live up to their SLAs or don't adequately deal with the customer touch points.